Operational Procedures
4.1 – Documentation and Support Systems Ticketing Systems Most IT professionals rely on ticketing systems to assist with problem resolution. In this video, you’ll learn about the advantages of ticking systems and see a demonstration of a ticketing system in use. Asset Management Keeping track of a company’s technology assets can be a challenging task. […]
Software Troubleshooting
3.1 – Troubleshooting Windows Troubleshooting Windows There are many strategies to troubleshoot Windows problems. In this video, you’ll learn how to troubleshoot bluescreen stop errors, degraded performance, application crashes, low memory, and more. 3.2 – Troubleshooting Mobile Devices Troubleshooting Mobile Devices Troubleshooting a mobile device includes a number of capabilities unique to phones and tablets. […]
Security II
Zero-Day Attacks A zero-day attack takes advantage of a previously-unknown vulnerability. In this video, you’ll learn about zero-day attacks and how organizations can react to a zero-day vulnerability. Password Attacks Our passwords are often the only protection our applications have from an attacker. In this video, you’ll learn about password hashing, brute force attacks, and […]
Security
2.1 – Security Measures Physical Security Information technology includes important physical security controls. In this video, you’ll learn about barricades, access control vestibules, badge readers, video surveillance, and more. Physical Access Security Most organizations will use many different methods of providing physical access. In this video, you’ll learn about key fobs, smart cards, mobile digital […]
Operating Systems II
1.7 – Windows Networking Windows Network Technologies Windows includes many resources for networking devices together. In this video, you’ll learn about shared resources, Workgroups, Domains, and sharing printers. Configuring Windows Firewall Windows Defender Firewall is a built-in personal firewall and is available for most Windows versions. In this video, you’ll learn about the Defender Firewall […]
Operating Systems
1.1 – Operating Systems Operating Systems Overview The operating system is the foundation of any computing platform. In this video, you’ll learn about Microsoft Windows, Apple macOS, Linux, Google Chrome OS, Apple iOS, Google Android, and more. File Systems The data stored by our operating systems is written to a specific file system. In this […]
Hardware and Network Troubleshooting
5.1 – Troubleshooting Hardware Troubleshooting Hardware Many troubleshooting tasks will involve computers, laptops, and other hardware. In this video, you’ll learn how to troubleshooting with the Power On Self Test (POST), blue screen of death (BSoD), proprietary error messages, blank screens, no power, sluggish performance, and overheating. 5.2 – Troubleshooting Storage Troubleshooting Storage Devices Our […]
Virtualization and Cloud Computing
4.1 – Virtualization Virtualization Concepts Virtualization provides a way to run multiple operating systems simultaneously on the same physical system. In this video, you’ll learn about virtualization, sandboxing, developing software, legacy software use, and cross-platform virtualization. Virtualization Services There are many different methods to virtualize an operating system. In this video, you’ll learn about hypervisors, […]
Hardware II
Motherboard Connections There are many connectors on a typical motherboard. In this video, you’ll learn about power connections, storage drive interfaces, and working with motherboard header pins. Motherboard Compatibility There are many options available for motherboard features and capabilities. In this video, you’ll learn about the differences between Intel-based and AMD-based motherboards and the specifications […]
Hardware
3.1 – Displays Display Types Our displays provide an important output technology, and there are many options for display types, configurations, and specifications. In this video, you’ll learn about LCD technologies, OLED, Mini LED, touchscreens, digitizers, and inverters. Display Attributes Display technologies can vary, and it’s important to purchase the best monitor for the task […]